🛍️ About Our Store
Do I need to be a certain age to shop?
Yes, you must be at least 16 years old to place an order on our website.
Is your website content protected?
Absolutely. All content including logos, images, and trademarks are owned by Cyntino store and protected by copyright.
What if there’s an error on the website or a product is out of stock?
We strive for accuracy, but occasional typos or stock changes may occur. We’re not liable for such discrepancies, but we do our best to correct them promptly.
🌱 Products & Quality
Are your products cruelty-free?
Yes! None of our products or ingredients are tested on animals.
Do you offer gift cards?
Not at the moment, but we’re working on adding that feature soon!
Are your products authentic?
Yes, 100%. We source directly from authorized sellers, verify authenticity, and maintain strict quality checks. Your trust means everything to us.
🛒 Ordering
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track orders and access future offers.
How can I save items I like?
Click the “Add to Wishlist” button on any product page. You can view all your favorites under your Wishlist anytime.
How will I know my order went through?
You’ll receive a confirmation email right after placing your order.
How will I know when my order ships?
Once your package is on its way, we’ll send you a shipping confirmation email with tracking details.
Can I change or cancel my order?
We process orders quickly, so unfortunately, changes or cancellations aren't possible once your order is confirmed.
What if my item arrives damaged?
We're sorry to hear that! Please email us right away at Cyntino store, and we’ll sort it out for you.
🔐 My Account
I forgot my password. What should I do?
Click “Forgot Password” on the login page, enter your email, and follow the reset link sent to you.
How do I update my shipping address?
Log into your account, head to your profile, and update your address in the shipping details.
💳 Payment
What payment methods do you accept?
We accept only Cash on Delivery (COD).
Are refunds available?
All sales are final unless the item arrives damaged or defective. Please check your order details carefully before confirming.
🚚 Shipping & Delivery
How long will delivery take?
Typically, orders arrive within 2–5 business days. Rare delays may occur due to external factors.
Which courier services do you use?
We work with reliable delivery partners like M&P, Trax, Leopards, and TCS.
How much does shipping cost?
Orders over PKR 3000 – Free shipping!
Orders under PKR 3000 – Shipping costs range from PKR 200–300 depending on location.
Do you ship nationwide?
Yes, we deliver across Pakistan. For international orders, please reach out to us directly.
Can I ship to a different address?
Yes! You can enter an alternate shipping address at checkout.
nationwide.
Where do you deliver? As of now, our products are only available for purchase throughout Pakistan. For International Orders, kindly contact us.
Can I ship to an alternate address? Yes, you can.